Lost and stolen gift cards may be replaced with proof of purchase.
by Mark on Dec 9, 2013
As the name implies, this gift card was a gift. Being a person with not a whole lot of money to spend on items that aren't necessity I held off on purchasing items I didn't need. Well when the time came that I needed the extra cash, particularly around the holiday season they magically say I have no balance. I find that hard to believe as the cars was still in the cardboard package. I assume the card was given to me by a family member the past holiday season. Which family member I can't remember. I call customer service and they say I need to have the original receipt! Why on earth would I have that, I didn't purchase it and if the purchaser trusted your company, which they falsely did when they gave gift2go $50 they wouldn't feel the need to keep a receipt for, according to the expiration date on the card, 7 years! I asked if there was a balance on the card and I'm sure the customer care rep was scripted to say the receipt will tell us that information. To that I replied that gift2go cannot keep track of their one and only duty to handle their business properly and keep records of card balances. Then magically the story changes to that the card must not have been activated by the retailer. Nice! Put the blame on the retailers that put your product on their shelves and give them the bad name. To that I would tell Walgreens, CVS, any grocery store, Lowes or gas station and any many more to not put gift2go cards on their shelf. Gift2go cards are obviously looking at cards that haven't been used in a while as easy money and they realize that if a consumer hasn't used the card in a while, it is unlikely that that consumer would be able to produce a receipt. Taking advantage of your customers is no way to do business Gift2go!
by Glenda on Sep 14, 2012
What a rip Gift To Go Is
My daughter gave me 2-$30 visa cards for my birthday. The cards were misplaced and never out of the sleeve. I called to activate the card only to find that the balance was zero because after so many months the company charged the card until it had a zero balance. Another bank rip off in action. $60 down the drain into the bank pocket book. Gift to Go sucks!
by Sam on Jul 30, 2012
Bad bad experience!
I bought this card for $30 and my card got lost at my house and when I found it I called the company why it says 0 balance they said after 12months of activation every month 2.50is been deducted and now it's 0balance. I told the guy that it got lost can u do something I don't want my mOney to get waist please do something he says no that's the policy no courtesy. I would never never buy this card and ask my friends not to get this. It's better to get shop gift card which never expires or American express they have the best customer service. Hate Gift2go visa card!!!!!!!
by Az Granny on Nov 27, 2010
We bought a $100 Gift2Go Visa at Walgreens, when they sold their gift cards at the register. Shortly after our purchase we discovered the card had a zero balance although we had not used the card nor had it been out of our possession. We filed a claim January 2009, with Gift2Go and were promised they would refund our $100. They mailed a claim form which we returned and that was the last contact they initiated. We have called numerous times, all to no avail. Each customer service rep tells us something different, not one of them will transfer us to a supervisor. The last person we spoke with said we'd have to send an email through the contact form on their website. We received no response from that either.
What we do know is that somebody in another state somehow used the same card numbers to rent a car which we retained the card in our possession. How they rented without having the physical card in hand was a mystery, just as it was a mystery why Gift2Go wouldn't follow up.
Needless to say, I was NOT surprised when I looked at the New Jersey Better Business Bureau report for Gift2Go. Hundreds of complaints, no responses, no resolutions.
Avoid this company like the plague!