Register your card for online purchases.
If you’re gift card expires after 5 years, you may request a new card to be issued for the remaining balance, less a $5.00 replacement fee.
Lost and stolen gift cards may be replaced with proof of purchase.
by Glenda on Sep 14, 2012
What a rip Gift To Go Is
My daughter gave me 2-$30 visa cards for my birthday. The cards were misplaced and never out of the sleeve. I called to activate the card only to find that the balance was zero because after so many months the company charged the card until it had a zero balance. Another bank rip off in action. $60 down the drain into the bank pocket book. Gift to Go sucks!
by Sam on Jul 30, 2012
Bad bad experience!
I bought this card for $30 and my card got lost at my house and when I found it I called the company why it says 0 balance they said after 12months of activation every month 2.50is been deducted and now it's 0balance. I told the guy that it got lost can u do something I don't want my mOney to get waist please do something he says no that's the policy no courtesy. I would never never buy this card and ask my friends not to get this. It's better to get shop gift card which never expires or American express they have the best customer service. Hate Gift2go visa card!!!!!!!
by Az Granny on Nov 27, 2010
We bought a $100 Gift2Go Visa at Walgreens, when they sold their gift cards at the register. Shortly after our purchase we discovered the card had a zero balance although we had not used the card nor had it been out of our possession. We filed a claim January 2009, with Gift2Go and were promised they would refund our $100. They mailed a claim form which we returned and that was the last contact they initiated. We have called numerous times, all to no avail. Each customer service rep tells us something different, not one of them will transfer us to a supervisor. The last person we spoke with said we'd have to send an email through the contact form on their website. We received no response from that either.
What we do know is that somebody in another state somehow used the same card numbers to rent a car which we retained the card in our possession. How they rented without having the physical card in hand was a mystery, just as it was a mystery why Gift2Go wouldn't follow up.
Needless to say, I was NOT surprised when I looked at the New Jersey Better Business Bureau report for Gift2Go. Hundreds of complaints, no responses, no resolutions.
Avoid this company like the plague!