Lost or stolen gift cards may be replaced with proof of purchase.
by Ca on Aug 1, 2013
Card becomes "Dormant"
My brother gave me a Bass Pro Gift Card for my birthday in October of 2012. I tried to use it on August 1, 2013, and it would not work. I called the 24 hour customer service, and they said it went "dormant" because it is an old card. The back of the card states its good for 2 years. The customer service said that I would have to call during business hours to try to do anything....So much for 24 hour customer service. This is not a gift, it's a headache. PLEASE do not give a loved one a headache for a gift. Give an Amazon card instead!
Update: November 22, 2014
I noticed that a user named "Greg" responded to my posting. "Greg" obviously did not handle my complaint when I called Bass Pro. "Greg" also can not read. As stated, the card was given as a gift in 2012, not 2009. It had NOT even been over a year when it became invalid. "Greg" is correct in that they will re-issue a card. They will NOT however re-activate the card you have in your hand. You MUST wait for them to mail it to you. The reason I was especially disappointed with Bass Pro in my situation, was because bow hunting season was starting in September and there was some gear I wanted to purchase before the season start. By the time I received the card, it was too late. I ended up giving away the card I received in the mail (not as a gift - it was included with a real gift, with the caveat that they may have as much trouble as I had using the card).
As I stated in my posting... This is a HEADACHE! Go with Amazon, and give a gift that will be enjoyed!
Greg responded to Ca
This card was, at the latest, issued in the middle of 2009. We changed our terms and conditions to not go dormant at that time. We have, as a company, ALWAYS reissued these cards however. Please call us back and we will be glad to take care of you. I apologize for the mis-information you were given.
Greg responded to Rudy Pittman
The cards never expire and have no fees. Bass Pro Shops has a great selection of outdoor gear for everybody in the family. What's not to love? An old policy said that after two years of inactivity the cards would go inactive (NOT expire), but holders of cards such as this can simply call the number on the back of the card or take the card to one of our retail locations to have a new card issued in place of the inactive card.
by Rudy Pittman on May 4, 2012
Great Customer Service
I was given the card by a company that I do business with. I was told that it did not expire. I carried it in my wallet for too long I guess. I checked balance and was told there was no balance on the card. I should have used it sooner, but did not realize that I had to. I felt that this was misleading and contacted Bass Pro Shops.
They immediately corrected the problem in the most professional way possible. They made sure that I was "Completely Satisfied" I highly recommend their gift card and the company. Thanks Bass Pro Shops! You are indeed THE GREAT AMERICAN OUTDOOR STORE.