by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).
by Shane on May 30, 2011
I've tried searching everywhere online for whether this card is accepted for online use. And on my way to finding that out, I've heard that it DOES have monthly fee's after 7 months of purchase, even though it clearly says there are no fee's after purchase. I'm still trying to find a place to activate the card.
Bottom line, this card is almost purely false advertising, don't use it, and it's not consistent at all.
Also, the support numbers you see above, they don't work.
by Monroe on Aug 26, 2011
i love it because they have the best games ever
by Person on Jan 2, 2012
This card has been an absolute pain. I got one this year for xmas and whenever I try to use it then I get a message that the credit card company declined my information. I registered it and it still isn't working. This has been more trouble then it was worth. I do not recommend getting this gift card. Instead, you should definitely get an actual gift-card issued by a credit card company. I doubt there is even money behind it.
by Az Granny on Nov 27, 2010
We bought a $100 Gift2Go Visa at Walgreens, when they sold their gift cards at the register. Shortly after our purchase we discovered the card had a zero balance although we had not used the card nor had it been out of our possession. We filed a claim January 2009, with Gift2Go and were promised they would refund our $100. They mailed a claim form which we returned and that was the last contact they initiated. We have called numerous times, all to no avail. Each customer service rep tells us something different, not one of them will transfer us to a supervisor. The last person we spoke with said we'd have to send an email through the contact form on their website. We received no response from that either.
What we do know is that somebody in another state somehow used the same card numbers to rent a car which we retained the card in our possession. How they rented without having the physical card in hand was a mystery, just as it was a mystery why Gift2Go wouldn't follow up.
Needless to say, I was NOT surprised when I looked at the New Jersey Better Business Bureau report for Gift2Go. Hundreds of complaints, no responses, no resolutions.
Avoid this company like the plague!