by Natalie on Mar 1, 2012
The website crashes. I call the customer service number. A woman answers who is unintelligible (and I teach internationals all day long). She says to try it again. I try it again. Nothing. I call again because I try to use Membership Reward points. Guest what? My points are taken but no cards! Membership Reward customer service is great, but they can't credit my points back. They transfer me to gift card service again. SAME horrible woman. She puts on her supervisor "Matthew," whose English is better but who does not have a brain. He argues with me that Membership Rewards must give back the points, but I tell him the problem is with the Gift Card division, not rewards. Round and round we go. I lost the points, no cards, and I won't do business with that division ever again. Stay away -- AX clearly has no interest in making this a business that works!
by Glenda on Sep 14, 2012
What a rip Gift To Go Is
My daughter gave me 2-$30 visa cards for my birthday. The cards were misplaced and never out of the sleeve. I called to activate the card only to find that the balance was zero because after so many months the company charged the card until it had a zero balance. Another bank rip off in action. $60 down the drain into the bank pocket book. Gift to Go sucks!
by Sam on Jul 30, 2012
Bad bad experience!
I bought this card for $30 and my card got lost at my house and when I found it I called the company why it says 0 balance they said after 12months of activation every month 2.50is been deducted and now it's 0balance. I told the guy that it got lost can u do something I don't want my mOney to get waist please do something he says no that's the policy no courtesy. I would never never buy this card and ask my friends not to get this. It's better to get shop gift card which never expires or American express they have the best customer service. Hate Gift2go visa card!!!!!!!
by Vivian on Jan 11, 2012
Tried to use a $10 gift card at the Sonic Drive-in in Murrieta, CA for a $14.70 purchase. I tried to pay with the $10 gift card and a $5 bill. The clerk said she could not take two forms of payment for the transaction otherwise her draw would show as short. She told me my option was to pay with cash for the entire purchase, but I decided in order to use the gift card, I would remove some items from my order so that the entire purchase did not exceed $10. I still have just under $1 on the gift card. The clerk said she could not give the remaining balance in cash; it must go back on the gift card. The clerk said it was a company policy that came from corporate. I could not believe what she was telling me, and will investigate further! If I find that this is indeed a corporate policy, I will forward a complaint to state and federal agencies. I figure that if 100,000 individuals across the U.S. have a remaining balance of, let's say, 75 cents on their gift cards, that's $75,000 that Sonic is stealing from customers. The practice is illegal!
Greg responded to Ca
This card was, at the latest, issued in the middle of 2009. We changed our terms and conditions to not go dormant at that time. We have, as a company, ALWAYS reissued these cards however. Please call us back and we will be glad to take care of you. I apologize for the mis-information you were given.