by David on Dec 30, 2012
Received a $20 gift card. I went to the local restaurant and was told that their "machine doesn't work" and I would have to pay some other way. I refused but still wasted time and gas for nothing on top of being out $20.
by Jane Hladky on Jan 1, 2014
This card is a Rip OFF !!
I was given a gift card which has a date of expiration on it for Sept 2017. I call today to activate the card and am told because I did not activate it in a 'timely manner' the card is now Closed and there are no funds available!! My arguement is that the amount purchased for the gift card is 'attached' to This Specific Gift Card # and until I 'Activate' it- it should not have a monthly fee deducted. Once the card is 'Activated' I can understand that there may be a monthly fee deducted for non use. But to deduct a monthly fee when the card has never been activated is beyond comprehension. I think Regions Bank needs to honor the gift card for the original amount. I was told because I didn't remember the original amount they could not ' help' me. Obviously the customer service rep had that information in front of him but was unwilling to make the situation right for a consumer. That's just poor business to me and I am thoroughly aggrevated, frustrated and unhappy with Regions Bank. If they wish to rectify the situation- I will expect an e-mail from their corporate offices informing me I can contact them and they will honor my card. If not- I would suggest not to do any business with Regions Bank.
Greg responded to Ca
This card was, at the latest, issued in the middle of 2009. We changed our terms and conditions to not go dormant at that time. We have, as a company, ALWAYS reissued these cards however. Please call us back and we will be glad to take care of you. I apologize for the mis-information you were given.
by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).
by Jane Barscz on Mar 6, 2014
Vanilla Gift Card Master Card
If I could give this card a 0 rating I would. Got this gift card for Christmas and it cannot be used. Everywhere I try to use it the message comes up decline. I've tried using it at Lowes and at CVS. CVS told me these cards never work and people are having major problems with them. Please do not get this gift card for anyone. I feel it is a scam.