by Ca on Aug 1, 2013
Card becomes "Dormant"
My brother gave me a Bass Pro Gift Card for my birthday in October of 2012. I tried to use it on August 1, 2013, and it would not work. I called the 24 hour customer service, and they said it went "dormant" because it is an old card. The back of the card states its good for 2 years. The customer service said that I would have to call during business hours to try to do anything....So much for 24 hour customer service. This is not a gift, it's a headache. PLEASE do not give a loved one a headache for a gift. Give an Amazon card instead!
Update: November 22, 2014
I noticed that a user named "Greg" responded to my posting. "Greg" obviously did not handle my complaint when I called Bass Pro. "Greg" also can not read. As stated, the card was given as a gift in 2012, not 2009. It had NOT even been over a year when it became invalid. "Greg" is correct in that they will re-issue a card. They will NOT however re-activate the card you have in your hand. You MUST wait for them to mail it to you. The reason I was especially disappointed with Bass Pro in my situation, was because bow hunting season was starting in September and there was some gear I wanted to purchase before the season start. By the time I received the card, it was too late. I ended up giving away the card I received in the mail (not as a gift - it was included with a real gift, with the caveat that they may have as much trouble as I had using the card).
As I stated in my posting... This is a HEADACHE! Go with Amazon, and give a gift that will be enjoyed!
Greg responded to Ca
This card was, at the latest, issued in the middle of 2009. We changed our terms and conditions to not go dormant at that time. We have, as a company, ALWAYS reissued these cards however. Please call us back and we will be glad to take care of you. I apologize for the mis-information you were given.
by Mark on Dec 9, 2013
As the name implies, this gift card was a gift. Being a person with not a whole lot of money to spend on items that aren't necessity I held off on purchasing items I didn't need. Well when the time came that I needed the extra cash, particularly around the holiday season they magically say I have no balance. I find that hard to believe as the cars was still in the cardboard package. I assume the card was given to me by a family member the past holiday season. Which family member I can't remember. I call customer service and they say I need to have the original receipt! Why on earth would I have that, I didn't purchase it and if the purchaser trusted your company, which they falsely did when they gave gift2go $50 they wouldn't feel the need to keep a receipt for, according to the expiration date on the card, 7 years! I asked if there was a balance on the card and I'm sure the customer care rep was scripted to say the receipt will tell us that information. To that I replied that gift2go cannot keep track of their one and only duty to handle their business properly and keep records of card balances. Then magically the story changes to that the card must not have been activated by the retailer. Nice! Put the blame on the retailers that put your product on their shelves and give them the bad name. To that I would tell Walgreens, CVS, any grocery store, Lowes or gas station and any many more to not put gift2go cards on their shelf. Gift2go cards are obviously looking at cards that haven't been used in a while as easy money and they realize that if a consumer hasn't used the card in a while, it is unlikely that that consumer would be able to produce a receipt. Taking advantage of your customers is no way to do business Gift2go!
by Kathleen on Apr 18, 2011
Purchase through Script program. Two separate occasions, two spartate cards told 0 balance. No way to check either by phone or internet. Will never purchase again. I do this program to help with tuition cost. I loose more than I make. Beware!!!!!!!!
by Jazmine on Mar 29, 2014
it is a beautiful gift card and it has great value