by Mark on Dec 9, 2013
As the name implies, this gift card was a gift. Being a person with not a whole lot of money to spend on items that aren't necessity I held off on purchasing items I didn't need. Well when the time came that I needed the extra cash, particularly around the holiday season they magically say I have no balance. I find that hard to believe as the cars was still in the cardboard package. I assume the card was given to me by a family member the past holiday season. Which family member I can't remember. I call customer service and they say I need to have the original receipt! Why on earth would I have that, I didn't purchase it and if the purchaser trusted your company, which they falsely did when they gave gift2go $50 they wouldn't feel the need to keep a receipt for, according to the expiration date on the card, 7 years! I asked if there was a balance on the card and I'm sure the customer care rep was scripted to say the receipt will tell us that information. To that I replied that gift2go cannot keep track of their one and only duty to handle their business properly and keep records of card balances. Then magically the story changes to that the card must not have been activated by the retailer. Nice! Put the blame on the retailers that put your product on their shelves and give them the bad name. To that I would tell Walgreens, CVS, any grocery store, Lowes or gas station and any many more to not put gift2go cards on their shelf. Gift2go cards are obviously looking at cards that haven't been used in a while as easy money and they realize that if a consumer hasn't used the card in a while, it is unlikely that that consumer would be able to produce a receipt. Taking advantage of your customers is no way to do business Gift2go!
by Amy on Jan 16, 2013
DON'T ASK FOR THESE AS GIFTS
I would advise people NOT to ask for these as gifts if they are planning to use them on a trip to Disney World. The problem is that you will probably get a lot in small denominations. Then, when you call to order your ticket (for example, a 5-day ticket for $268) they'll only let you use one gift card. The rest will need to be paid for with a credit card.
by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).
by Ruth on Dec 17, 2012
You can not check the balance...followed their instructions kept getting error message. Now account reads "locked".
Called the phone support number and it will not recognize the 16 digit number on card.
Card is issued by US Bank...call hangs up without the "correct" 16 digit number.
Results: Absolutely no help, balance is still unknown and of course it can not be used for over the balance so i'm kinda left in the dark here. Thanks for nothing!
by Marketa on Jan 2, 2012
Works well if you spend all amount of value on very first shopping. If you use just partial amount from whole card value, its impossible to find remaining balance for next use.
Register will not tell you, how much money is available on the card and register cannot process it unless you say the dollar amount you want to spend on it. So you can keep trying to guess (if cashier has patience enough)
Only good thing is - never expires.
I bought it (and also received one) as a Christmas gift. First time and last time.