by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).
by Waterfall on Nov 28, 2010
My daughters get this card for $100 every year for Christmas from an uncle and it expires at the end of the year. They are very careful with their money and sometimes forget to spend it. I would rather pay the $5 Inactivity fee but the bank takes anything left on the card, usually the entire $100.
by Natalie on Mar 1, 2012
The website crashes. I call the customer service number. A woman answers who is unintelligible (and I teach internationals all day long). She says to try it again. I try it again. Nothing. I call again because I try to use Membership Reward points. Guest what? My points are taken but no cards! Membership Reward customer service is great, but they can't credit my points back. They transfer me to gift card service again. SAME horrible woman. She puts on her supervisor "Matthew," whose English is better but who does not have a brain. He argues with me that Membership Rewards must give back the points, but I tell him the problem is with the Gift Card division, not rewards. Round and round we go. I lost the points, no cards, and I won't do business with that division ever again. Stay away -- AX clearly has no interest in making this a business that works!
by Gary on Feb 17, 2012
Gift Card rip off
If you have six gift cards and you wont to by one big thing with your cards
Harbor Fright will tell You, You can only use only three at a time !!
Or two with Cash ! And that is Bull%$#@
I think they do this so You will spend your cards on little cheep crap !
I sent an E-Mail to harbor fright with this problem and they told Me
We may be able to devalue the cards, and offer a new card for one total amount of all cards combined?
What a load of crap People Buy the Gift card so you can Buy The thing you need
And then harbor fright tells You , You can only use three at a time ??
So what in the Hell is the big deal Harbor fright???
by Jane Hladky on Jan 1, 2014
This card is a Rip OFF !!
I was given a gift card which has a date of expiration on it for Sept 2017. I call today to activate the card and am told because I did not activate it in a 'timely manner' the card is now Closed and there are no funds available!! My arguement is that the amount purchased for the gift card is 'attached' to This Specific Gift Card # and until I 'Activate' it- it should not have a monthly fee deducted. Once the card is 'Activated' I can understand that there may be a monthly fee deducted for non use. But to deduct a monthly fee when the card has never been activated is beyond comprehension. I think Regions Bank needs to honor the gift card for the original amount. I was told because I didn't remember the original amount they could not ' help' me. Obviously the customer service rep had that information in front of him but was unwilling to make the situation right for a consumer. That's just poor business to me and I am thoroughly aggrevated, frustrated and unhappy with Regions Bank. If they wish to rectify the situation- I will expect an e-mail from their corporate offices informing me I can contact them and they will honor my card. If not- I would suggest not to do any business with Regions Bank.