by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).
by Luciano G on Oct 14, 2012
Card was paid for by giver but there is a penalty non-use. Did not use the card at all and have lost 16.00 of value.
by Barry on Sep 3, 2011
I checked my card and there was an inactivity fee after 12 months. New Jersey law requires 24 months before an inactivity fee is charged. I called and the CSR said that although I walked into a TD Bank in New Jersey and purchased the card, the card was maufactured (his words) in Maine, so New Jersey law does not apply, Federal law applies. He would not credit the $2.50 fee back. What a joke! How many TD Bank cards am I going to buy and give to my employees now? ZERO!
by Charlespaugh on Nov 28, 2010
There appears to be little trust by Taco Bell management of employees to sell company gift cards.
When I purchased my $10 card today as part of a holiday sales promotion, a manager had to come to the register, approve the sale, go to a safe, unlock the safe, remove a zero value card, apply a $10 balance to the card on a SEPARATE register, then the card was given to the salesperson to hand to me.
I was a bit put-off by the lack of trust shown to employees and the considerable delay it took the manager to provide me with a $10 gift card.
by Beth on Apr 29, 2012
We received a Visa Vanilla gift card for $50 as a gift from a family member. We used it to purchase two toys at a local store for $11. A few days later we returned one of the toys, and the return was processed on the same Visa gift card. Since then, the card has been declined everywhere else. When I called to figure out what was going on, they said the first purchase never went through, but the return did, so the card was deactivated, adn the only way to re-activate is to send them the receipts for both the purchase and the return. Otherwise, teh card is no good and they basically stole $50 from us. In fact, they keep telling us that we have a $58 balance on the card because of the return, which is supposed to make us feel better. But of course, we can't actually USE the card, so this is completely useless.