by Ruth on Dec 17, 2012
You can not check the balance...followed their instructions kept getting error message. Now account reads "locked".
Called the phone support number and it will not recognize the 16 digit number on card.
Card is issued by US Bank...call hangs up without the "correct" 16 digit number.
Results: Absolutely no help, balance is still unknown and of course it can not be used for over the balance so i'm kinda left in the dark here. Thanks for nothing!
by Person on Jan 2, 2012
This card has been an absolute pain. I got one this year for xmas and whenever I try to use it then I get a message that the credit card company declined my information. I registered it and it still isn't working. This has been more trouble then it was worth. I do not recommend getting this gift card. Instead, you should definitely get an actual gift-card issued by a credit card company. I doubt there is even money behind it.
by Sita33 on Sep 29, 2012
DO NOT BUY METABANK VISA
I purchased a Metabank Visa from Price Chopper before going on vacation (within the US) to keep expenses on 1 card. When I tried to pay for dinner for my family, the card got denied. We thought it was the location, so we went to another restaurant. It too was denied. I called the 888# only to hear that they "are experiencing difficulties and apologize for the inconvenience." We did not eat dinner that evening, and had to buy gas station food purchased with what little change we had. The following day I called again, and heard a different message asking to enter card # to hear balance. I tried purchasing something & it worked. However, a few hours later, again the card got denied. I called the 888# and again heard the "experiencing difficulties and apologize for the inconvenience" message. Our vacation has been ruined due to this! We were unable to pay for entrance fees, movie tickets, and purchase souvenirs due to this VISA that sometime works and sometimes doesn't. Save yourself the HUGE inconvenience and avoid this card at all costs!! Imagine if we had to pay for our hotel room with the card? We would have had to sleep in the car! Simply piss poor business practices.
Greg responded to Rudy Pittman
The cards never expire and have no fees. Bass Pro Shops has a great selection of outdoor gear for everybody in the family. What's not to love? An old policy said that after two years of inactivity the cards would go inactive (NOT expire), but holders of cards such as this can simply call the number on the back of the card or take the card to one of our retail locations to have a new card issued in place of the inactive card.
by Rudy Pittman on May 4, 2012
Great Customer Service
I was given the card by a company that I do business with. I was told that it did not expire. I carried it in my wallet for too long I guess. I checked balance and was told there was no balance on the card. I should have used it sooner, but did not realize that I had to. I felt that this was misleading and contacted Bass Pro Shops.
They immediately corrected the problem in the most professional way possible. They made sure that I was "Completely Satisfied" I highly recommend their gift card and the company. Thanks Bass Pro Shops! You are indeed THE GREAT AMERICAN OUTDOOR STORE.