by Natalie on Mar 1, 2012
The website crashes. I call the customer service number. A woman answers who is unintelligible (and I teach internationals all day long). She says to try it again. I try it again. Nothing. I call again because I try to use Membership Reward points. Guest what? My points are taken but no cards! Membership Reward customer service is great, but they can't credit my points back. They transfer me to gift card service again. SAME horrible woman. She puts on her supervisor "Matthew," whose English is better but who does not have a brain. He argues with me that Membership Rewards must give back the points, but I tell him the problem is with the Gift Card division, not rewards. Round and round we go. I lost the points, no cards, and I won't do business with that division ever again. Stay away -- AX clearly has no interest in making this a business that works!
by Rick on May 15, 2012
I received the card as a gift. Its value started to drop after 6 months due to fees that total $2.50 per month. It didnt take long after that until the card was worth nothing. The first customer rep I spoke to said she could not do anything and that the terms are stated with the card at the time of purchase. Really?? Ohhh,...I found it... First you buy the card, then rip it open to actually get to the terms where they tell you about the fees. Nice... (Open the gift card before you give it to someone?? ..well.. OK) DO NOT BUY GIFT CARDS FROM THIS SELLER.
I may ammend this... as I said the first rep. couldn't or rather wouldn't do anything. Frustrated ... I called back 5 minutes later and another rep told me it would be no problem to refund the fees and even offered a replacement card at no charge with the full $50.00 available. I was told I would receive the card in 7-10 days. I will let you know how it pans out.
I just hope they pick a better bank to deal with than when my card was issued. They originally chose Silverton Bank of Georgia. You know.. the largest bank failure in Georgia history. Look it up on Google. More to come after I get and use my new card. :-)
Greg responded to Ca
This card was, at the latest, issued in the middle of 2009. We changed our terms and conditions to not go dormant at that time. We have, as a company, ALWAYS reissued these cards however. Please call us back and we will be glad to take care of you. I apologize for the mis-information you were given.
by David on Dec 30, 2012
Received a $20 gift card. I went to the local restaurant and was told that their "machine doesn't work" and I would have to pay some other way. I refused but still wasted time and gas for nothing on top of being out $20.
by Sam on Apr 14, 2012
They do not sell netflixs gift cards anymore in the store. Only gift subscriptions on there web site.