by Rick on May 15, 2012
I received the card as a gift. Its value started to drop after 6 months due to fees that total $2.50 per month. It didnt take long after that until the card was worth nothing. The first customer rep I spoke to said she could not do anything and that the terms are stated with the card at the time of purchase. Really?? Ohhh,...I found it... First you buy the card, then rip it open to actually get to the terms where they tell you about the fees. Nice... (Open the gift card before you give it to someone?? ..well.. OK) DO NOT BUY GIFT CARDS FROM THIS SELLER.
I may ammend this... as I said the first rep. couldn't or rather wouldn't do anything. Frustrated ... I called back 5 minutes later and another rep told me it would be no problem to refund the fees and even offered a replacement card at no charge with the full $50.00 available. I was told I would receive the card in 7-10 days. I will let you know how it pans out.
I just hope they pick a better bank to deal with than when my card was issued. They originally chose Silverton Bank of Georgia. You know.. the largest bank failure in Georgia history. Look it up on Google. More to come after I get and use my new card. :-)
by Cait on Dec 24, 2011
Its a nice gift card don't get me wrong, But in order to check the balance on the gift card, you have to talk to a representitive. Its just a hastle and too much work.
by Jane Hladky on Jan 1, 2014
This card is a Rip OFF !!
I was given a gift card which has a date of expiration on it for Sept 2017. I call today to activate the card and am told because I did not activate it in a 'timely manner' the card is now Closed and there are no funds available!! My arguement is that the amount purchased for the gift card is 'attached' to This Specific Gift Card # and until I 'Activate' it- it should not have a monthly fee deducted. Once the card is 'Activated' I can understand that there may be a monthly fee deducted for non use. But to deduct a monthly fee when the card has never been activated is beyond comprehension. I think Regions Bank needs to honor the gift card for the original amount. I was told because I didn't remember the original amount they could not ' help' me. Obviously the customer service rep had that information in front of him but was unwilling to make the situation right for a consumer. That's just poor business to me and I am thoroughly aggrevated, frustrated and unhappy with Regions Bank. If they wish to rectify the situation- I will expect an e-mail from their corporate offices informing me I can contact them and they will honor my card. If not- I would suggest not to do any business with Regions Bank.
by Ca on Aug 1, 2013
Card becomes "Dormant"
My brother gave me a Bass Pro Gift Card for my birthday in October of 2012. I tried to use it on August 1, 2013, and it would not work. I called the 24 hour customer service, and they said it went "dormant" because it is an old card. The back of the card states its good for 2 years. The customer service said that I would have to call during business hours to try to do anything....So much for 24 hour customer service. This is not a gift, it's a headache. PLEASE do not give a loved one a headache for a gift. Give an Amazon card instead!
by Michelle on Jul 5, 2012
Gratuity mandated at 20%?
Ok, so everyone has been to a restaurant that automatically adds 18% if there is a large group at the table and we all know that "normal gratuity" is 15%. Vanilla seems to disagree..they hold it at 20%.
So, if your in a salon, restaurant, or anywhere else that has a possible gratuity, your new available balance is at $41.00, or you get the "I'm sorry, but your card was declined" which is always a favorite when standing in line to settle a bill surrounded by family, friends and complete strangers.
I'd love to inform Vanilla that gratuity is NOT automatic. If the service was substandard, then there is no tip left, but Vanilla still leaves you hanging...even after you spent the $5 to activate it.
Put simply, Vanilla Visa sucks. Avoid at all costs, less you have to suffer at the 5 places in the last month I have tried to use them (my boyfriend and I received several this month for our birthdays).